Terms of service
True Blue Security – Terms of Service
Overview
Welcome to True Blue Security (“we”, “us”, “our”).
True Blue Security operates this online store and website, providing a curated selection of security products and services to help individuals and businesses safeguard what matters most.
These Terms of Service (“Terms”) govern your access to and use of our store and related services (the “Services”). By visiting or making a purchase, you agree to be bound by these Terms and our “Privacy Policy”.
If you do not agree, please do not use our Services.
1. Access and Account
You represent that you are at least 18 years old (or the age of majority in your state or territory).
To purchase from our store, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
We may suspend or terminate accounts at our discretion if misuse is detected.
2. Products and Services
We make every effort to display accurate information, including product images, colors, and specifications.
However, actual product appearance may vary depending on your device settings.
We reserve the right to modify, discontinue, or limit product availability at any time without notice.
3. Orders
By placing an order, you make an offer to purchase.
We reserve the right to accept or decline any order for any reason.
Your order is confirmed only when you receive a confirmation email from us.
If we cannot fulfill your order, you will be notified and refunded.
All returns are governed by our “Refund Policy”.
Purchases are for personal use only and not for resale or export.
4. Pricing and Billing
All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
Prices, discounts, and promotions may change without notice.
You agree to provide valid and current billing and payment details.
We are not responsible for any delays or failures caused by payment processors (e.g., Shopify Payments, PayPal).
5. Shipping and Delivery
We currently ship within Australia.
Standard delivery times are 3–7 business days, depending on location.
Delivery times are estimates only and not guaranteed. Once the order has been handed to the carrier, risk of loss passes to you.
We are not liable for delays caused by postal or courier services.
6. Intellectual Property
All content on our site - including trademarks, logos, designs, images, and text - is the property of True Blue Security Pty Ltd or its licensors.
You may not reproduce, distribute, or use our intellectual property without prior written consent.
7. Optional Tools and Third-Party Services
We may provide access to third-party tools or integrations (e.g., payment processors, tracking systems).
These are provided “as is” and “as available.”
We are not responsible for third-party functionality, privacy practices, or any issues arising from their use.
8. Third-Party Links
Our website may include links to other websites or services operated by third parties.
We are not responsible for the accuracy, content, or privacy practices of these third-party sites.
Access them at your own risk.
9. Relationship with Shopify
Our store is powered by Shopify, which enables us to process sales and manage our website.
However, all purchases are made directly with True Blue Security Pty Ltd.
Shopify is not responsible for transactions, product quality, or customer support related to our store.
10. Privacy Policy
Your personal information is collected and processed in accordance with our [Privacy Policy].
As our store is hosted by Shopify, Shopify also processes certain data as described in its own Shopify Privacy Policy.
11. Feedback
If you submit feedback, suggestions, or reviews, you grant us the right to use them for improvement or promotion.
You must not post unlawful, defamatory, or misleading content.
We may remove any content that violates these Terms.
12. Errors and Omissions
We reserve the right to correct any inaccuracies, typographical errors, or omissions — including after an order has been submitted.
We may cancel or update orders if errors occur.
13. Prohibited Uses
You agree not to use our Services:
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For any unlawful purpose
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To violate intellectual property rights
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To submit false or misleading information
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To upload malicious code or spam
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To interfere with or bypass website security
We reserve the right to suspend or terminate your account if prohibited conduct is detected.
14. Termination
We may terminate or suspend your access to the Services at any time for violations of these Terms.
Sections relating to Intellectual Property, Limitation of Liability, and Governing Law will survive termination.
15. Disclaimer of Warranties
All products and services are provided “as is” and “as available.”
We do not guarantee uninterrupted, error-free service.
To the extent permitted by law, we disclaim all warranties of merchantability or fitness for a particular purpose.
16. Limitation of Liability
To the maximum extent permitted by law, True Blue Security Pty Ltd and its affiliates will not be liable for any indirect, incidental, or consequential damages, including loss of profits, revenue, or data, arising from your use of the Services or products.
17. Indemnification
You agree to indemnify and hold harmless True Blue Security Pty Ltd, its officers, employees, and partners from any claim arising out of your breach of these Terms or your use of the Services.
18. Severability
If any part of these Terms is found invalid, the remainder will continue in full force and effect.
19. Entire Agreement
These Terms, together with our policies, constitute the entire agreement between you and True Blue Security Pty Ltd and supersede any prior communications.
20. Governing Law
These Terms are governed by the laws of New South Wales, Australia.
You agree that any dispute will be resolved exclusively in the courts of New South Wales.
21. Changes to Terms
We may update these Terms at any time.
Changes will take effect upon posting to our website.
Your continued use of our Services indicates your acceptance of those changes.
22. Contact Information
Questions about these Terms should be directed to:
True Blue Security Pty Ltd
✉ hello@truebluesecurity.com.au
📍 3201 VIC
ABN: 22 575 252 582
Phone: 0402501818
